AgriSompo continues to challenge our team members to provide the highest possible levels of service to our customers. We also ask employees and agent customers to provide feedback about who in the company is doing great customer service work. Out of a multitude of nominations this quarter came four clear winners.
Please read below for interviews with the Silver Circle Award winners for the first quarter of 2025.
Amber Jordan, Senior Underwriter for the Great Lakes Region
How would you define excellent customer service?
Excellent customer service is providing timely, resourceful resolutions to the customer’s needs while also building a great relationship through experiences and conversations.
What personal attributes do you believe set you apart in your approach to serving customers?
I am very hard-working, empathetic and proactive.
How does our company's goal of 20/95 in 5 connect with your everyday service practices? How are you individually contributing to this objective?
Our goal is constantly in my mind when completing my daily tasks. I contribute by striving to provide great customer service to my agencies, supporting and assisting my team and relaying agent/processor suggestions or concerns to management. People-focused culture, enhanced customer experience and technology advancement are the goals with which I am most directly involved each day.
What do you enjoy the most about your current role?
My daily conversations with my customers and my team.
David Meyer, Business Development Representative for the Great Lakes Region
How would you define excellent customer service?
Excellent customer service is being there for people and knowing what they need before they ask. When you’re always ready to pick up the phone, answer emails or text back quickly (especially during those hectic times), it makes a big difference to agents and agencies. Plus, taking the time to proactively provide what a person needs on a yearly basis (and remembering their annual activities) shows you genuinely care about them and their business.
What personal attributes do you believe set you apart in your approach to serving customers?
The best attribute that sets me apart is my extensive history in the industry. Over the years, I have had the opportunity to work in and collaborate with numerous departments within AgriSompo. This has allowed me to learn from exceptional leaders who have guided me along the way. This experience and knowledge enables me to effectively serve the agents and agencies I currently partner with, as well as interact seamlessly with other AgriSompo departments essential to my role.
How does our company's goal of 20/95 in 5 connect with your everyday service practices? How are you individually contributing to this objective?
The 20/95 in 5 goal is always on the forefront of everyday activities, and service plays a huge part in achieving that goal. In our industry, service from top to bottom is how we can set ourselves apart and make long impactful relationships with our agency partners. It's the key to attracting new business to AgriSompo and ensuring continued partnerships. As a Business Development Representative, my objective is to build lasting, positive partnerships that contribute to achieving the 20% market share with a combined 95% loss ratio within five years.
What do you enjoy the most about your current role?
In my current role, I genuinely enjoy helping and serving as a valuable resource for our agency partners. It's incredibly rewarding to assist with their challenges and provide solutions that meet their needs.
Devon Wright, IT Programming Manager
How would you define excellent customer service?
Customer service from a software manager's perspective involves delivering high-quality software solutions that exceed client expectations. Combined with proactive communication, I’m able to build strong stakeholder relationships.
What personal attributes do you believe set you apart in your approach to serving customers?
I believe that my approach to service is distinguished by my empathy, comprehensive product knowledge and a deep understanding of our clients. All those things together help me deliver exceptional service.
How does our company's goal of 20/95 in 5 connect with your everyday service practices? How are you individually contributing to this objective?
AgriSompo's "20/90 in 5" goal resonates with my approach to customer service. I contribute by fostering an environment that empowers my team to develop innovative insurance solutions that help drive the expansion of our market.
What do you enjoy the most about your current role?
In my current role, I derive satisfaction from effectively leading my team, fostering their growth and guiding them to successfully meet business objectives.
